Job Description
- Strong understanding of the software product(s) you'll be supporting.
- Familiarity with relevant programming languages, frameworks, and databases.
- Ability to troubleshoot software issues efficiently.
- Acknowledge customers concerns, empathise and analyse the information they ve provided, and ask questions that refine your initial analysis.
- Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary.
- Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.
- 0-2 years of customer-facing experience.
- Ability to explain technical details to both technical and non-technical audiences.
- Basic knowledge of programming and scripting languages, such as php, Java, Angular, JavaScript.
- Basic knowledge of Windows and Linux OS.
- Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting).
- Able to show patience, empathy, and compassion.
- Passion for problem-solving, continuous learning, and staying up to date on new technology and trends.
- Ability to work an on-call rotation.
Skills and Responsibilities
- Windows and Linux OS experience.
- Cloud-based software application experience, including installation, administration, and troubleshooting.
- Ability to analyze error logs for Java programs, Windows OS, Linux OS.
- Ability to read, write, and interpret multiple programming and scripting languages, such as php, Java, Angular, JavaScript.
- Advanced knowledge of performance-tuning techniques and tools.
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP).
- Understanding of database administration.
- Understanding of network fundamentals, including network trace analysis.
- API design and development experience.
- Thorough understanding of how data is transmitted securely across the network.
- IT Consultant or Software Developer experience.
Communication Skills
- Excellent verbal and written communication skills.
- Ability to convey technical information clearly and concisely to both technical and non-technical users.
- Active listening skills to understand user issues and concerns effectively.
Why Should You Apply?
- Fast-paced environment
- Accelerated Growth & Rewards
- Easily approachable management
- Work with the best minds and industry leaders
- Flexible work timings
Interested?
If this role sounds like you, then apply with us! You have plenty of room for growth at isoftcells